I Fix Wifi

Elizabeth (Senior WiFi Analyst)

Ready to help

1Elizabeth

Elizabeth

Hi, I'm Elizabeth and I'm here to help make your WiFi better. Are you OK if I ask a few simple questions and take notes as I go?

I agree that my answers and contact details can be processed to generate WiFi assessment reports and that report links can be emailed to me.

How would you describe your knowledge of WiFi tech?

Your name

Email address for report links

Phone number

2Your broadband service

Your broadband service

Who provides the connection, and what package or plan are you on? Use the wording from your bill, app, or order email if you have it.

Who is your broadband provider?

Please confirm your postcode so we can check for any reported faults or issues.

What broadband package do you have?

3Main box and WiFi boosters

Main box and WiFi boosters

Do you only have the main internet box/router, or do you also use range extenders, boosters, mesh discs, pods, or access points?

How many extra WiFi units are in use?

Main router or provider box make and model

Extra WiFi unit make and model

Approximate router age in years

Router WiFi generation, if known

Can you access the router or broadband app settings?

4Where do you need help?

Where do you need help?

Let me understand the space. I will ask a little more context only for work locations or other less standard sites.

What type of place is this?

Number of floors

Approximate number of rooms or work areas

Main wall/building type

5Router position

Router position

A router can be working perfectly but still be in a difficult spot. Where is yours, and what is close to it?

6People, devices, and use

People, devices, and use

Now for the load on the network. This helps separate a coverage problem from a connection that is simply being asked to do too much.

How many people use the WiFi?

Approximate number of connected devices

7Speed test inputs

Speed test inputs

Do you know how to run a speed test? You can answer yes, no, or not sure.

Do you know how to run a speed test?

Apple App Store
Google Play
Ookla apps page

Have you downloaded it and can you run it now?

Open Speedtest by Ookla and tap Go. When the test finishes, copy the download, upload, and ping numbers into the next screen.

Run one test beside the router.
Run one test in the room or area where the WiFi is worst.
If you can, run one test with a computer connected by cable.

Download Mbps

Upload Mbps

Ping ms

8Work location details

Work location details

Because this is a work location or another type of site, I need to know what depends on the WiFi and whether visitors use it too.

9Ready to prepare your report

Ready to prepare your report

Thanks, I have what I need to prepare your free WiFi Improvement Opportunities report.